Return and Exchange Policy

Return and Exchange Policy

Thank you for choosing our luxury handbags. If you are not satisfied with your purchase, we offer the following return and exchange policy to ensure a pleasant shopping experience.

1. Return Conditions

• Return Period: You may request a return within 30 days of receiving the product.
• Product Condition: The returned item must be unused, in its original packaging, with tags intact, and all accessories included.
• Special Items: Custom or special limited items may not be eligible for return; please confirm specific details before purchasing.

2. Requesting a Return

• Contact Customer Service: Please contact us at our customer service email ([email protected]) or hotline (123-456-7890) to request a return, providing your order number and reason for the return.
• Return Confirmation: Our customer service team will respond within 48 hours to confirm your return request and provide return address and instructions.

3. Return Process

• Packaging: Please return the product in its original packaging to prevent damage during shipping.
• Shipping Costs: Return shipping costs are to be borne by the customer unless the item is defective or incorrectly shipped.
• Tracking Information: We recommend using a traceable shipping method and keeping the tracking information for reference.

4. Refund Processing

• Refund Timeframe: We will process your refund within approximately 10 business days after receiving the returned item and confirming it meets the return conditions.
• Refund Method: Refunds will be issued using the original payment method, and processing times may vary depending on the payment platform.

5. Exchange Policy

• Exchange Request: If you wish to exchange an item, please contact customer service to request an exchange. We will process your exchange request based on product availability.
• Exchange Conditions: The exchanged item must meet the return conditions and follow the specified procedures.

6. Disclaimer

• Limitation of Liability: We are not responsible for any loss or damage incurred during the shipping process for returns. Please ensure proper packaging and choose a secure shipping method.

7. Contact Us

If you have any questions regarding our return and exchange policy, please contact us at our customer service email ([email protected]) or hotline (123-456-7890). Our customer service team will be happy to assist you.